- Where is my order? How long will it take to receive my package?
- Where are you shipping my order from? What shipping carriers do you use?
- Will you notify me when my order has been shipped?
- Can I ship to an address other than my own?
- I would like to ship to a PO Box. Why can't I use FedEx or UPS?
- Your website says I get free shipping on my order if it’s over $59. However, when I went to my cart to check out, the free shipping offer wasn’t working.
- AVS Mismatch Declined Credit Card
- What forms of payment do you accept?
- I’m missing an item from my order; what should I do?
- A product I want to buy is out of stock. Can I still order it?
- How can I find out the status of my order?
- What if I want to cancel my order? Or add a product to my order after it has already been placed?
- When is the expiration (expiry) date?
- When will this product be back in stock?
- What countries do you source your raw materials from?
- Do you a provide COA for your products?
- How can I view information about a product or the product label for an item?
- How can I seal your bags?
- I forgot the password for my account.
- I want to unsubscribe from your newsletter. How can I do this?
- Do you sell gift cards?
- How do I sign out of my account?
- How do I post a review on your website?
- Do I need to set up an account to shop on the website?