The order I received is incorrect or has been damaged. What should I do? grants a 7-day (one week)* window for customers to report any quality issues with their products. We may ask for pictures of the damaged/incorrect item before fulfilling the order. Our customer service team is available seven days a week from 7:30 am to 4:00 pm PST through live chat, by phone at +1 (702) 425-7638, and by email at


*Please Note: This 7-day policy applies only to orders that are incorrect or damaged. If your order is not incorrect or damaged but you are still unsatisfied, you have 30 days to return it.

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