FAQ

Shipping

• Where is my order? How long will it take to receive my package?
• Where are you shipping my order from? What shipping carriers do you use?
• Will you notify me when my order has been shipped?
• Can I ship to an address other than my own?
• I would like to ship to a PO Box. Why can't I use FedEx or UPS?
• Your website says I get free shipping on my order if it’s over $59. However, when I went to my cart to check out, the free shipping offer wasn’t working.
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Orders

• AVS Mismatch Declined Credit Card
• What forms of payment do you accept?
• I’m missing an item from my order; what should I do?
• A product I want to buy is out of stock. Can I still order it?
• How can I find out the status of my order?
• What if I want to cancel my order? Or add a product to my order after it has already been placed?
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Supplements

• When is the expiration (expiry) date?
• When will this product be back in stock?
• What countries do you source your raw materials from?
• Do you a provide COA for your products?
• How can I view information about a product or the product label for an item?
• How can I seal your bags?
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Website

• I forgot the password for my account.
• I want to unsubscribe from your newsletter. How can I do this?
• Do you sell gift cards?
• How do I sign out of my account?
• How do I post a review on your website?
• Do I need to set up an account to shop on the website?
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Amazon

• I tried to place an order on your website, but it said the item was out of stock. However, when I checked Amazon, the same item was listed as in stock. What’s going on?
• Can I make changes to an order that I placed on Amazon.com after I submit it?

Discount Codes

• How do I apply my discount code?
• My discount code is not working. What should I do?

Returns

• After receiving my order, I am not satisfied with the supplements. Can I still return them?
• I purchased a BulkSupplements product from Amazon and would like to return it. Who should I contact?
• The order I received is incorrect or has been damaged. What should I do?

Wholesale Accounts

• I am interested in purchasing bulk or wholesale quantities of a product. How can I do this?

Customer Service

• I called your customer service line; how long will I need to wait to speak to a representative?